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I’ve changed my iPhone and my subscription is not working?

STOP! DO NOT DELETE YOUR OLD PHONE until you have successfully backed it up to iCloud.

TrackingDays and TrackingStates back-up all of your travel data to your personal iCloud, this is to respect your Privacy, we do not hold any of your tracked travel data, zero, nada.  You control your data.

To transfer TKD or TKS data from an old to a new iPhone, you will need to:
1. Back up you old phone to iCloud and then
2. Set up your new iPhone from the recent iCloud back up.

Instructions on how to back up your iPhone can be found here: https://support.apple.com/en-us/HT211228
3. Assuming you have a current valid subscription, when first opening TrackingDays or TrackingStates please be sure to select the ‘Restore Purchases’ option to re-activate your subscription.

 

The error in this FAQ question is usually created by selecting a new Subscription, rather then selecting  ‘Restore Purchases’ when first opening the App on your new phone.

TO RESOLVE THE ISSUE:

/ Please close (kill) the App. 
Navigate out of the App then swipe up from the bottom of your iPhone screen to show all of the open Apps on your phone.  Locate TrackingDays and swipe it up to close/ kill it.
/ Reopen the App 
/ Navigate to => Settings (small cog in top right corner) => Subscribe
/ Tap 'Restore Purchases' at the bottom of the screen.  Please only tap ‘Restore Purchases’ do not try to resubscribe as this will conflict with your existing valid subscription.

Ideally please have a good wifi connection when you do the above.

Please also check that you are running the latest version of Apple’s iOS and that you are running the latest version of TrackingDays from the App Store.

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