If you believe the App is not tracking, this could be for one of two reasons:
1. Location settings are not correctly set to ‘Always’.
Often this has been manually reset, albeit accidental. It can occur when iOS (Apple) sends you a notification asking if you wish to let the App continue to track your location.
It could also be that you have recently started using the App and the initial request to set Location permissions to ‘Always’ was not completed.
2. Your background tracking has been disabled by iOS (Apple once more).
This can happen but it is rare. It may happen due to a lack of movement, for example your phone staying in the same place for long period.
The below actions should resolve both issues:
For a simple check to see if your App is tracking, please check your maps to see if pins have dropped recently. If pins are dropping the App is tracking.
Troubleshooting:
i. Firstly please restart the App as follows:
/ Go to the iPhone Home Screen
/ Swipe up from the bottom of the screen and pause (on Face ID models), or double-press the Home button (on Touch ID models) to open the App Switcher.
/ Locate TrackingDays or TrackingStates
/ Swipe up on the app’s preview to close it.
/ Tap the TrackingDays or TrackingStates icon on your Home Screen to reopen it.
If this does not solve your issue please now check your Location permissions which need to be set to ‘Always’ for the App to be allowed to track by the iOS.
ii. Location Settings, go to:
/ iPhone settings
/ Scroll down to the bottom of the page and tap ‘Apps’
/ Scroll down and tap ‘TrackingDays’ or ‘TrackingStates’
/ Select ‘Location’
/ Please select ‘Always’ and ensure ‘Precise Location’ is toggled on.
/ Please move some distance, and check that Florida is not showing and you are dropping pins in your maps.
/ If always was not selected then this was the reason for your tracking issue.
General good practice:
- Our Apps work with movement, so please keep your phone with you and try to move it +-500m per day to record locations.
- Please also check into the App from time to time and if you think for any reason it may not be tracking accurately please just restart the App as described in point 1. above.
If your App has not been tracking for one of these reasons, you may now have some ‘unverified’ time to edit back to your correct travel record. Please see How do I Edit a Trip for more help with this.
Return to TrackingDays Support
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